1. Acceptance of Terms
By accessing the Nvert.ai website, registering for an account on the Nvert Doctor Portal, or utilizing the digital surgical guide CAD design services provided by Nvert AI LLC (“Nvert,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.
Nvert AI LLC reserves the right to modify these Terms at any time. We will notify you of material changes by email or through a prominent notice on the platform. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.
2. Description of Services
Nvert AI LLC provides AI-assisted, human-validated surgical guide design services and software portals for dental implant planning. Our services involve receiving DICOM and STL files from dental practitioners, performing anatomical segmentation and implant planning proposals, and returning a final 3D design file for clinical review and approval prior to manufacturing.
Services are delivered through the Nvert Doctor Portal (drportal.nvert.ai) and may include per-case orders, Design-as-a-Service (DaaS) subscriptions, on-demand callback consultations, and physical surgical guide manufacturing and shipping.
3. Clinical Liability Transfer & Medical Disclaimer
Nvert AI LLC provides planning assistance software and CAD modifications as directed by the prescribing physician. We do not provide medical, dental, or surgical advice.
The final clinical approval, validation of the plan’s accuracy against the patient’s physical anatomy, and liability for the surgical procedure rests solely with the prescribing doctor. By approving a 3D plan in the Nvert portal, you certify that you have thoroughly reviewed the proposed guide design, implant angulation, and depth, and authorize it for clinical use.
You are responsible for complying with your local State Dental Board regulations regarding Software as a Medical Device (SaMD) workflows, including California SB 351 where applicable.
4. User Account Responsibilities
You are responsible for maintaining the confidentiality of your clinic’s portal credentials and for any activity conducted through your account. You must notify us immediately at support@nvert.ai of any suspected unauthorized access or breach of security.
All portal accounts require multi-factor authentication (MFA) via TOTP authenticator. Shared accounts are prohibited — each authorized user must have their own unique account with a unique email address.
Passwords must meet our minimum security requirements: at least 12 characters, with mixed case, numbers, and symbols.
5. Consent to Electronic Communications
By registering for an account and providing your mobile phone number, you grant express consent to receive automated SMS (text) messages from Nvert AI LLC, including verification codes, case status updates, and account notifications. Full SMS disclosure terms are set forth in Section 4 of our Privacy Policy.
You may revoke SMS consent at any time by replying STOP to any message or by contacting support@nvert.ai. Consent to receive SMS is not a condition of purchasing any goods or services from Nvert.
We also communicate with you via email regarding account activity, case updates, billing, and service announcements. Each commercial email includes an unsubscribe link. We comply with the CAN-SPAM Act (15 U.S.C. §7701 et seq.) and process unsubscribe requests within 10 business days.
Nvert AI LLC
27220 Woodrose Ct, Murrieta, CA 92562
6. HIPAA & Business Associate Agreement
When you upload patient data (DICOM/STL files) to the Nvert platform, you designate Nvert AI LLC as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). A signed Business Associate Agreement (BAA) is required before you may upload any Protected Health Information (PHI). No services involving PHI will be provided without an executed BAA.
All subcontractors engaged by Nvert that may access PHI are required to execute their own Business Associate Agreements. For BAA requests, contact support@nvert.ai.
7. Subscription & Billing
Design-as-a-Service (DaaS) subscriptions and per-case fees are billed to the credit card on file upon case submission or according to your selected monthly subscription tier. All fees are stated in U.S. dollars.
All fees are non-refundable unless resulting from a gross technical failure on our platform that directly prevented service delivery. Subscription cancellations take effect at the end of the current billing period. You remain responsible for any outstanding charges incurred prior to cancellation.
8. Turnaround SLA and Revisions
While we strive for same-day or 24-hour turnaround on standard cases, complexity, scan quality, and case volume may occasionally extend timelines. Turnaround estimates are not guarantees.
Free revisions are provided for issues within the original scope of the case. Re-scans, significant alterations to the surgical treatment plan after initial design completion, or changes to different implant systems may attract additional fees.
9. Intellectual Property
The Nvert platform, including all software, interfaces, workflows, algorithms, documentation, and branding, is the exclusive property of Nvert AI LLC and is protected by applicable intellectual property laws.
You retain all rights to patient data and scan files you upload. By uploading files to the Nvert platform, you grant Nvert AI LLC a limited, non-exclusive license to process, store, and transmit those files solely as necessary to provide the requested design services. This license terminates upon deletion of the files from our platform.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NVERT AI LLC’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO NVERT AI LLC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL NVERT AI LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
11. Indemnification
You agree to defend, indemnify, and hold harmless Nvert AI LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the services; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any clinical decisions you make based on plans produced through the platform; or (e) any unauthorized access to your account caused by your failure to maintain credential security.
12. Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any dispute arising out of or related to these Terms or the services shall first be submitted to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be resolved by binding arbitration administered by JAMS in Riverside County, California, in accordance with its Comprehensive Arbitration Rules. The arbitrator’s decision shall be final and binding.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
For California residents: Your California privacy rights are described in Section 9 of our Privacy Policy.